If returning goods to westcliffstrings.co.uk further conditions apply.
westcliffstrings.co.uk Returns - Terms & Conditions
The majority of our web sales are smooth and without issues. However, there may be exceptional circumstances where items need to be returned to us. Here we spell out the main reasons for returns, although we acknowledge that that these reasons are not exhaustive.
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), AND the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
- return the goods in a condition that would enable westcliffstrings.co.uk to resell them as new
Please note that the cost of returning these items is the responsibility of the customer.
Goods Faulty on Arrival
If you are reporting faulty goods within 28 days of receipt and when the goods are returned to us complete, we'll issue a full refund to you via your original payment method, less any transaction charges levied upon us by the credit card companies.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 2 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods have been returned and received back into our warehouse, we'll issue a full refund to you via your original payment method.
Goods Faulty in Warranty Period
If you are reporting faulty goods after 28 days of receipt then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly. This does not affect your rights to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer you an alternative remedy. In all cases we have the right to be allowed to inspect the item(s) to verify the fault as manufacturers will charge us if no fault is found.
Please contact us by email to give detail of the problem. You will be issued with a RMA number. Without this RMA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RMA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.